Last updated: [17.06.2025]

Jordan Glanville Occupational Therapy is committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and respectful manner. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information that is necessary to deliver occupational therapy services or respond to your enquiries. This may include:

• Your name, contact details (e.g. phone number, email, address)

• Date of birth and emergency contact information

• NDIS participant number and plan details

• Medical history and relevant health information

• Information you provide through referral or enquiry forms

• Website usage data (e.g. cookies, IP addresses, analytics)

2. How We Collect Your Information

We may collect your personal information in a number of ways, including:

• Directly from you (e.g. through emails, phone calls, referral forms, or during therapy sessions)

• From third parties with your consent (e.g. support coordinators, GPs, NDIS, or allied health providers)

• Automatically when you use our website (e.g. via Google Analytics or cookies)

3. How We Use Your Information

We use your information to:

• Provide you with occupational therapy services

• Contact you about appointments or service updates

• Complete assessments and reports (e.g. for NDIS purposes)

• Manage bookings, billing, and service delivery

• Comply with legal or professional obligations

• Improve our services and website functionality

4. Sharing Your Information

We do not share your personal information with any third party unless:

• You have given us permission to do so

• It is necessary to deliver services to you (e.g. liaising with other health professionals)

• It is required or authorised by law

• It is necessary to protect your health or safety (e.g. in an emergency)

All third parties we work with are required to adhere to privacy obligations consistent with the Australian Privacy Principles.

5. Data Storage and Security

Your personal information is stored securely, whether in physical records or electronic form. We take reasonable steps to protect your data from misuse, loss, unauthorised access, or disclosure.

All digital data is stored on secure, password-protected systems. Paper records are stored in locked cabinets or safely destroyed when no longer required.

6. Access and Corrections

You may request access to your personal information or ask us to correct any information that is inaccurate or outdated. To do so, please contact us using the details below. We will respond within a reasonable timeframe.

7. Website and Cookies

Our website may use cookies or similar technologies to improve user experience and gather data such as traffic and usage patterns. This data does not personally identify users. You may disable cookies in your browser settings if preferred.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and the "last updated" date will reflect the most recent changes.

9. Contact Us

If you have any questions about this Privacy Policy, or wish to make a complaint about how your information has been handled, please contact:

Jordan Glanville Occupational Therapy
Email: jordan.glanville.ot@gmail.com
Phone: 0460 969 470
Location: Newcastle, Lake Macquarie, and North Central Coast, NSW